Returns & Exchanges
At KOINSHOP, we want you to love your beauty routine; if you are not completely satisfied, you may return unopened and unused products within 30 days of delivery for a full refund. Please ensure all items are in their original packaging to qualify for processing.
Initiate Request
Contact our customer support team at [email protected] with your order number and the list of items you wish to return.
Package Your Items
Securely pack the unused beauty products in their original boxes, ensuring they are well-protected to prevent damage during transit.
Ship the Package
Affix the provided return shipping label to your parcel and drop it off at any authorized carrier location.
Receive Refund
Once our quality control team inspects the items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing