Frequently Asked Questions
Everything you need to know about your K-Beauty journey with KOINSHOP.
Are all products sold on KOINSHOP authentic?
Yes, we guarantee 100% authenticity. We source our products directly from authorized distributors and the original brands in South Korea.
Do you offer international shipping?
Absolutely! We ship to over 100 countries worldwide. Shipping costs and delivery times vary depending on your location and the selected shipping method.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.
What is your return policy?
We accept returns within 30 days of receipt for unopened and unused items. Please contact our support team to initiate a return request.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment providers to ensure a secure checkout experience.
How do I check the expiration date of my skincare products?
Most Korean products display the manufacturing date (제조) or the expiration date (까지). If you need help translating these dates, our customer service team is happy to assist.